Records gone.
WHAT HAPPENS
The domain stops resolving entirely. Website and mail both fail.
The hosting account and its data are untouched.
HOW IT HAPPENS
A zone deleted in error A domain removed and re-added in cPanel An account action that reset DNS Losing access to an external DNS provider
WHAT TO DO FIRST
If our nameservers are in use, open a ticket. We can restore or recreate the zone.
A full account backup includes the zone, if you have one.
IF YOU HAVE A ZONE EXPORT
Import it, or recreate the records from it. That is why exporting matters.
IF YOU HAVE NEITHER
Recreate from knowledge. The essentials:
An A record for the domain, pointing at your server An A record or CNAME for www MX records pointing at your mail hostname An A record for that hostname SPF and DKIM, which cPanel > Email Deliverability can regenerate
WHAT IS HARDEST TO RECOVER
Verification records for third-party services. You will have to re-verify each.
PREVENTION
Export the zone. Ten minutes, once, covering exactly this.
