When you cannot do everything.
WHAT TO DELEGATE FIRST
Whatever consumes most of your time and least of your judgement.
Usually order packing, deliveries, or answering routine messages.
WHAT NOT TO DELEGATE EARLY
Pricing Supplier relationships Anything requiring your judgement about the business
GIVING ACCESS
Each person gets their own account, not a shared login. That way access can be revoked individually and actions are attributable.
For your website, use the lowest role that lets them work.
For email, their own mailbox on your domain.
WHAT TO DOCUMENT
How orders are processed How to package What to say to customers What to escalate
Without this, every question comes back to you, which defeats the purpose.
WHEN SOMEONE LEAVES
Remove their website account, their mailbox, and any access to your gateway or social accounts. Change anything shared.
THE COMMON OVERSIGHT
Business accounts registered to a departing employee's email address.
