What we help with, and what is yours.
WITH AN UNMANAGED VPS
We are responsible for the infrastructure: the physical host, the network, and providing console access.
You are responsible for everything inside the machine: the operating system, all software, configuration, security, backups and applications.
WITH A MANAGED VPS
We additionally handle the operating system, patching, core service monitoring and defined administrative tasks. The specifics are in your plan.
WHEN TO OPEN A TICKET
Network problems between the server and the internet The machine unreachable at the infrastructure level Console access not working Reverse DNS requests Questions about your plan or scaling Anything you believe is an infrastructure fault
WHAT TO INCLUDE
What you observe, precisely When it started What you have already checked, with output Whether it affects everything or one service Relevant log extracts
WHAT WE CANNOT DO ON AN UNMANAGED SERVER
Diagnose your application, tune your database, or fix a configuration you changed. We will point you in the right direction where we can.
IF YOU NEED MORE
Ask about managed options. It is a legitimate answer.
