Where innovation comes from within.
WHAT PREVENTS IDEAS
No route to raise them Ideas raised and ignored Failure punished No time to think Belief that it is not their role
WHY IGNORED IDEAS MATTER MOST
One ignored suggestion stops that person and everyone watching.
WHAT TO ESTABLISH
A route for ideas, and a response to every one.
WHAT A RESPONSE REQUIRES
Acknowledgement Consideration An answer, including why not
WHY EXPLAINING REJECTION
It teaches what is useful and it demonstrates that ideas are read.
WHAT TO PROVIDE
Time, however small.
WHY
Ideas do not emerge from people who are fully occupied.
WHAT TO ESTABLISH ABOUT FAILURE
That well-reasoned attempts that do not work are acceptable.
WHY
Otherwise nobody attempts anything uncertain.
WHAT TO DISTINGUISH
Failure from carelessness.
WHAT TO ENCOURAGE
Small experiments, contained.
WHY SMALL
They are cheap and they produce learning quickly.
WHAT TO ESTABLISH
Limits within which people may try things.
WHO HAS THE BEST IDEAS
People closest to customers and to the work.
WHY
They see problems continuously.
WHAT TO ASK THEM
What frustrates customers What is inefficient What they would change
WHAT TO AVOID
Suggestion schemes nobody reviews Ideas requested and never actioned Rewarding ideas rather than implementation
WHY THAT LAST POINT
Ideas are plentiful and implementation is what is scarce.
WHAT TO RECOGNISE
People who improved something.
