Higher value connectivity.
WHO BUYS
Offices and businesses Banks and financial services Schools and institutions Hotels and hospitality Hospitals Government offices
WHAT THEY REQUIRE
Higher reliability Defined service levels Faster fault response Lower contention or dedicated capacity Static addressing, frequently Support that understands their environment
WHY THEY PAY MORE
Downtime costs them directly.
WHAT TO ESTABLISH BEFORE COMMITTING
Whether you can actually meet the service level offered.
WHY
Commitments you cannot meet produce penalties and reputation damage.
WHAT SERVICE LEVEL AGREEMENTS SHOULD SPECIFY
Availability, and how it is measured Response and restoration times What is excluded What compensation applies How faults are reported
WHY EXCLUSIONS MATTER
Power failure at the customer's premises is not your outage.
WHAT TO ESTABLISH
What is within your responsibility.
WHAT REDUNDANCY BUSINESS CUSTOMERS MAY REQUIRE
A second path or a backup connection.
WHAT TO ESTABLISH
Whether the backup is genuinely independent.
WHAT TO PROVIDE
Reporting on availability and performance.
WHY
They are accountable internally for connectivity.
WHAT TO ESTABLISH ABOUT ESCALATION
A named contact and a path for urgent matters.
WHAT TO TRACK
Availability achieved per business customer Faults and response times Whether commitments were met
WHAT TO DO WHEN YOU MISS ONE
Report it and apply what was agreed.
WHY
Concealment ends business relationships.
