Getting paid.
WHAT MODELS EXIST
Prepaid: service continues while credit remains
Postpaid: billed after the period
Annual or long-period payment in advance
WHY PREPAID DOMINATES IN MANY MARKETS
It removes collection risk entirely.
WHAT PREPAID REQUIRES
Automated suspension when credit expires Convenient payment channels Clear notification before expiry
WHY NOTIFICATION MATTERS
Subscribers cut off without warning generate complaints and churn.
WHAT TO ESTABLISH
Reminders before expiry.
WHAT POSTPAID REQUIRES
Credit assessment for larger accounts A collection process Suspension policy applied consistently
WHY CONSISTENTLY
Selective enforcement teaches subscribers who may delay.
WHAT TO ESTABLISH
What happens at each stage of non-payment.
WHAT PAYMENT CHANNELS TO OFFER
Whatever subscribers actually use.
WHY IT MATTERS
Inconvenient payment causes involuntary disconnection of subscribers who intended to pay.
WHAT TO AUTOMATE
Activation on payment.
WHY
Manual reactivation delays service and generates support contact.
WHAT TO TRACK
Collection rate Involuntary suspensions Reconnections
WHAT HIGH INVOLUNTARY SUSPENSION INDICATES
A payment convenience problem rather than an ability problem.
WHAT TO ESTABLISH ABOUT EQUIPMENT ON CANCELLATION
Whether it is recovered, and how.
WHY
Uncovered equipment cost turns a short subscription into a loss.
WHAT TO CALCULATE
The minimum subscription period that recovers installation cost.
WHAT TO CONSIDER
Installation charges, or a minimum term.
