The whole category in one page.
CLIENT MONEY HELD FOR FUTURE TRAVEL IS NOT YOURS UNTIL THE SERVICE IS DELIVERED
Keep it separate and never fund operating costs from deposits. That practice creates dependence on new bookings to fund old ones, and it is how travel businesses collapse and clients lose everything.
NO BOOKING EXISTS UNTIL YOU HOLD WRITTEN SUPPLIER CONFIRMATION
A client arriving to find no reservation is the most damaging failure in this business. Reconfirm before travel.
TAKE NAMES FROM THE TRAVEL DOCUMENT ITSELF, NOT FROM WHAT THE CLIENT TELLS YOU
Name mismatches prevent travel, and corrections are expensive or impossible.
CHECK PASSPORT EXPIRY AT THE POINT OF BOOKING, AND SEND CLIENTS TO OFFICIAL SOURCES FOR ENTRY REQUIREMENTS
Never state definitively what a country will require — it changes constantly and varies by nationality and circumstance.
EXPLAIN FARE CONDITIONS BEFORE PAYMENT, BECAUSE CLIENTS ASSUME FLEXIBILITY THAT CHEAP FARES DO NOT INCLUDE
MATCH YOUR CANCELLATION TERMS TO YOUR SUPPLIERS', SINCE REFUNDING MORE THAN YOU CAN RECOVER IS A DIRECT LOSS
DISRUPTION IS INEVITABLE, AND THE RESPONSE IS WHAT CLIENTS REMEMBER — SOMEONE MUST BE REACHABLE, WITH AUTHORITY TO SPEND AND DECIDE
RECOMMEND TRAVEL INSURANCE STRONGLY AND RECORD THAT YOU DID, BECAUSE MEDICAL COSTS ABROAD EXCEED WHAT MOST TRAVELLERS CAN MEET
AND TRACK MONEY HELD FOR FUTURE TRAVEL SEPARATELY FROM MONEY ACTUALLY EARNED, BECAUSE CONFUSING THE TWO IS THE SINGLE COMMONEST CAUSE OF FAILURE IN THIS SECTOR
