The people doing the work.
WHAT ROLES TYPICALLY EXIST
Drivers Loaders and collection crew Sorters, at facilities Supervisors Administration and billing
WHAT TO ESTABLISH BEFORE ENGAGING ANYONE
Identity and address, verified References Driving licence and class, for drivers
WHY ADDRESS VERIFICATION
Crews work unsupervised and handle customers' property and sometimes money.
WHAT TO TRAIN
Safety around vehicles Manual handling What waste must not be collected Recognising hazardous material What to do about injury Customer interaction
WHY CUSTOMER INTERACTION
Crews are the only contact customers have with the business.
WHAT TO ESTABLISH
That crews do not demand additional payment from customers.
WHY
It is a known problem and it destroys the business's relationship with its customers.
WHAT TO PROVIDE
Protective equipment, at your cost Uniform, identifiable Water
WHY WATER
The work is physically demanding in heat, and heat illness is a real risk.
WHAT DRIVES RETENTION
Correct and timely pay Protective equipment that works Vehicles that work Being treated with respect
WHY RESPECT DESERVES MENTION
Waste work carries social stigma, and how crews are treated affects whether they stay.
WHAT TO MONITOR
Routes completed Missed collections Complaints Injuries Vehicle condition
WHAT TO ESTABLISH
Supervision that actually visits routes.
WHY
Performance is otherwise invisible.
WHAT TO RECORD
Attendance, incidents and training.
