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Understanding the Franchisee's Perspective Print

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Buying into a system.

WHAT A FRANCHISEE IS BUYING

A model that works A recognised brand Training and support Reduced risk relative to starting alone

WHAT THEY GIVE UP

Independence A share of revenue Freedom to change things Sometimes, the ability to exit easily

WHAT ATTRACTS PEOPLE

Lower perceived risk Support An established name

WHAT THEY FREQUENTLY UNDERESTIMATE

The capital required The establishment period The extent of the obligations How restrictive the system is That they are buying a job as well as a business

WHY THAT LAST POINT

Most franchises require the owner to work in the business.

WHAT TO ESTABLISH BEFORE BUYING ANY FRANCHISE

Total investment: fee, setup, working capital

Realistic revenue and profit How long to reach profitability What the ongoing fees actually total What support is genuinely provided

HOW TO ESTABLISH SUPPORT REALISTICALLY

Speak to existing franchisees, chosen by you rather than by the franchisor.

WHY CHOSEN BY YOU

Referrals are selected.

WHAT TO ASK THEM

Whether they would do it again What the franchisor does not tell you What the first year was actually like What support they actually receive

WHY THAT SECOND QUESTION

It produces the most useful answers.

WHAT TO VERIFY

The franchisor's own financial position How many franchisees have failed or left Any litigation

WHY FAILURES SPECIFICALLY

They are the most informative figure and the least volunteered.


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