When it happens.
WHAT TO UNDERSTAND FIRST
Property is replaceable and you are not.
WHAT TO DO
Comply.
WHY
Resistance is what converts a robbery into an injury or a death.
WHAT TO DO PHYSICALLY
Keep your hands visible Move slowly Do what you are told Avoid sudden movements
WHY VISIBLE HANDS
Reaching for anything is interpreted as reaching for a weapon.
WHAT TO SAY
Little, calmly.
WHAT TO AVOID
Arguing Pleading at length Staring directly, which can be read as challenge Anything that escalates
WHAT TO DO ABOUT DEMANDS FOR A PHONE
Hand it over.
WHY
The device is worth less than any confrontation.
WHAT TO DO ABOUT DEMANDS TO GO SOMEWHERE
Assess carefully.
WHY
Being moved to a second location generally increases danger substantially.
WHAT TO DO
Avoid it where there is any possibility of doing so, but not at the cost of immediate violence.
WHAT TO OBSERVE, IF SAFE
Number of people Approximate age and build Clothing Vehicle and any part of a registration Direction of departure
WHY
It assists afterwards, and it is better than nothing.
WHAT TO DO WHEN THEY LEAVE
Get to a safe place Contact someone Report it
WHAT TO DO ABOUT INJURY
Seek medical attention, even if it appears minor.
WHAT TO EXPECT AFTERWARDS
A reaction, which may be delayed.
WHAT TO DO
Take it seriously, and seek support.
