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Explaining Payback to Customers Print

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The financial case.

WHAT CUSTOMERS WANT TO KNOW

How long before it pays for itself.

WHAT TO ESTABLISH

What they currently spend on energy.

WHAT TO INCLUDE IN THAT

Fuel Generator servicing and repairs Generator replacement, apportioned Electricity tariff, where supplied Losses from outages, where quantifiable

WHY GENERATOR MAINTENANCE BELONGS

It is substantial and customers omit it from their own comparison.

WHAT TO CALCULATE

Annual current cost Annual cost after the system The difference The system cost divided by that difference

WHAT THAT GIVES

Payback period.

WHAT TO ALSO ACCOUNT FOR

Battery replacement, which occurs within the system's life.

WHY THAT MATTERS ENORMOUSLY

Omitting it overstates the return substantially, and customers discover it later.

WHAT TO PRESENT

Honest figures, including replacement.

WHY HONEST

Overstated payback produces disputes and reputational damage.

WHAT TO BE REALISTIC ABOUT

That solar frequently reduces rather than eliminates generator use.

WHAT TO EXPLAIN

The hybrid reality: solar carrying the base load, generator or grid covering the rest.

WHAT NOT TO PROMISE

Complete independence, unless the design genuinely provides it.

WHAT TO DOCUMENT

The assumptions behind the calculation.

WHY

They are what makes the figure defensible.

WHAT TO REVISIT

The figures, when fuel prices move.


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