What to store it in.
WHAT THE OPTIONS ARE
Shared document storage A wiki or knowledge base tool An internal site Paper, for some purposes Purpose-built systems for particular records
WHAT TO ESTABLISH BEFORE CHOOSING
Who needs access and from where Whether it works offline or with poor connectivity Whether it supports search Whether content can be exported What it costs
WHY EXPORT MATTERS MOST
A tool holding your documentation that you cannot leave controls you.
WHAT TO TEST
The export, before committing.
WHY OFFLINE ACCESS MATTERS
Documentation needed during an outage is needed when systems are down.
WHAT TO KEEP AVAILABLE OFFLINE
Recovery procedures and critical contacts.
WHAT TO ESTABLISH ABOUT ACCESS
Who can read, who can edit, who administers.
WHAT TO AVOID
Tools requiring training to use Tools where adding content is difficult Documentation spread across several tools
WHY DIFFICULTY MATTERS
Friction means nothing is written.
WHAT TO PREFER
Whatever people will actually use.
WHY
An adequate tool that is used beats a better one that is not.
WHAT TO ESTABLISH
That the business, not an individual, owns the account.
WHY
Documentation locked in a departed person's account is lost.
WHAT TO BACK UP
Everything, in a form readable without the tool.
WHAT TO REVIEW
Whether the tool still suits as the business grows.
