Making it normal.
WHAT CULTURE DETERMINES
What happens when nobody is watching.
WHY IT MATTERS MORE THAN RULES
Rules are followed when they are enforced; culture operates continuously.
WHAT BUILDS IT
Leaders visibly taking it seriously Reports acted upon Consistency Nobody penalised for stopping unsafe work Resources actually provided
WHAT DESTROYS IT
Production prioritised over safety, visibly Rules applied selectively Reports ignored Blame after incidents Managers ignoring the rules themselves
WHY THAT LAST POINT
People do what they see, not what they are told.
WHAT TO ESTABLISH
That anyone may stop unsafe work.
WHY IT IS THE MOST IMPORTANT SINGLE MEASURE
It empowers the person closest to the danger.
WHAT TO DO WHEN SOMEONE STOPS WORK
Support them, even if they were wrong.
WHY EVEN IF WRONG
Penalising a mistaken stop ends all future stops.
WHAT TO AVOID
Safety targets based on injury numbers alone.
WHY
They produce under-reporting rather than fewer injuries.
WHAT TO MEASURE INSTEAD
Hazards reported and closed Actions completed Inspections performed Training current Near misses reported
WHY NEAR MISS REPORTS RISING CAN BE GOOD
It indicates people are reporting, which is what you want.
WHAT TO RECOGNISE
Safe behaviour and good reporting.
WHAT TO COMMUNICATE
What was found and what changed.
