Harm from people.
WHY IT BELONGS IN SAFETY
It causes physical and psychological injury, and it is foreseeable.
WHO IS EXPOSED
Anyone handling money Anyone working alone Anyone working at night or in public Anyone dealing with distressed or intoxicated people Anyone visiting unfamiliar premises
WHAT TO ASSESS
Where confrontation is likely What form it takes What the consequences would be
WHAT CONTROLS EXIST
Reducing cash held Physical barriers and secure areas Two people rather than one Communication arrangements Training in de-escalation Clear procedures for withdrawal
WHAT TO ESTABLISH
That staff may withdraw from a situation, without justifying it afterwards.
WHY
Hesitation to leave is what turns a threat into an injury.
WHAT TO TRAIN
Recognising escalation Not matching aggression Creating distance Summoning help
WHAT TO NEVER REQUIRE
Resisting robbery Pursuing anyone Confronting an aggressor to protect property
WHAT LONE WORKING REQUIRES
Knowing where the person is Scheduled contact What happens if contact is missed
WHY MISSED CONTACT MATTERS
It is the only indication that something has happened.
WHAT HARASSMENT INCLUDES
Unwanted conduct related to a person's characteristics Bullying and intimidation Sexual harassment
WHAT TO ESTABLISH
A policy, a reporting route, and a process.
WHAT TO ENSURE
That reporting does not disadvantage the person reporting.
WHAT TO DO ABOUT REPORTS
Investigate properly, and act.
