Software the business needs.
WHAT A SYSTEM MUST DO
Record stock by line and location Record every sale and delivery Track customer balances and credit limits Enforce limits at order entry Produce ageing reports Record collections
WHY ENFORCEMENT AT ORDER ENTRY MATTERS
Limits that are only reported after the fact are not controls.
WHAT ELSE TO LOOK FOR
Batch and expiry tracking, where applicable Pricing by customer tier Multiple locations, if you have them Reporting that is usable
WHAT TO ESTABLISH
Whether it works without connectivity.
WHY
Warehouses and vehicles operate where connectivity fails.
WHAT TO TEST
Data export, before committing.
WHAT INDIVIDUAL LOGINS PROVIDE
Attribution of every transaction.
WHY IT MATTERS HERE
Credit approvals, discounts and credits must be attributable.
WHAT CONTROLS TO ENABLE
Authorisation for credit notes and discounts Review of those, by person Restriction on changing customer records
WHY CUSTOMER RECORDS
Changing a credit limit or bank details is how fraud is enabled.
WHAT REPORTS TO REVIEW REGULARLY
Stock movement and slow lines Debtor ageing Credit notes issued Margin by customer and product Sales by representative
WHAT TO ESTABLISH
Who reviews each, and when.
WHY
Systems produce reports nobody reads, and the control is in the reading.
WHAT TO BACK UP
Everything, verified.
