Getting goods to customers.
WHAT DELIVERY MUST ACHIEVE
Correct goods To the right customer On the agreed day With documentation Collected for, where applicable
WHAT TO ESTABLISH
A delivery schedule by area.
WHY BY AREA
Delivering by order sequence rather than geography wastes the day.
WHAT TO PLAN
Routes grouping customers by location.
WHAT TO ESTABLISH ABOUT DELIVERY DAYS
Fixed days per area, communicated to customers.
WHY
It lets customers order in time and it makes routing efficient.
WHAT TO CALCULATE
Cost per delivery.
WHAT TO ESTABLISH
Minimum order value, from that figure.
WHAT TO PROVIDE THE DRIVER
A delivery note per customer Route sequence Contact numbers Instructions for exceptions
WHAT TO REQUIRE ON DELIVERY
Signature by an authorised person Recording of any shortage or damage at the point of delivery
WHY AT THAT POINT
Claims raised afterwards cannot be verified.
WHAT TO ESTABLISH ABOUT REFUSED DELIVERIES
What the driver does, and who decides.
WHAT TO TRACK
Deliveries completed on schedule Failed deliveries, by cause Returns Cost per drop
WHAT FAILED DELIVERIES COST
The full cost twice.
WHAT CAUSES THEM
Customer closed Nobody authorised to receive Payment not ready Wrong address
WHAT REDUCES THEM
Confirming before despatch Fixed delivery days Accurate customer records
