The people clients come for.
WHAT ARRANGEMENTS EXIST
Employed stylists on wages Wage plus commission Commission only Chair rental, where the stylist pays for the space
WHAT EMPLOYMENT PROVIDES
Control, consistency and staff who serve whoever arrives.
WHAT IT COSTS
Paying during quiet periods, and employment obligations.
WHAT COMMISSION PROVIDES
Costs that move with revenue, and motivated staff.
WHAT CHAIR RENTAL PROVIDES
Predictable income with no wage risk.
WHAT IT COSTS
Control: the stylist runs their own business in your premises.
WHAT TO ESTABLISH WITH CHAIR RENTAL
Who owns the client relationship What standards apply Who supplies products What happens when they leave
WHY THE CLIENT QUESTION MATTERS MOST
It determines whether your salon has value independent of individuals.
WHAT TO DO ABOUT IT
Hold client records centrally Book through the salon Build the salon's identity, not only individual reputations
WHAT TO ESTABLISH IN ANY ARRANGEMENT
Hours and attendance Standards of service How appointments are allocated How disputes about clients are handled
WHY APPOINTMENT ALLOCATION
It is the commonest source of conflict between stylists.
WHAT DRIVES RETENTION
Earnings that are fair and paid on time Clients Respect Development
WHY CLIENTS DRIVE IT
Stylists without enough work leave.
WHAT TO PROVIDE
Enough demand, and training.
WHAT TO ESTABLISH
What happens if a stylist leaves and contacts clients.
