The commonest source of dissatisfaction.
WHY FIT DOMINATES
A garment that does not fit is worthless regardless of workmanship.
WHAT TO MEASURE
Every dimension the garment requires, consistently.
WHAT CONSISTENCY MEANS
The same points, the same way, every time.
WHAT TO RECORD
Every measurement, against the customer.
WHY RECORD
Repeat orders, and disputes about fit.
WHAT TO NOTE ALONGSIDE
Posture and body characteristics affecting fit
Preferences: ease, length, style
Which garments fitted well previously
WHAT TO ESTABLISH ABOUT EASE
How close the customer wants it.
WHY ASK
Assumptions about fit preference differ and produce complaints.
WHAT TO CONFIRM
The style, with a picture or sample.
WHY
Verbal descriptions of styles are interpreted differently.
WHAT TO DO ABOUT REFERENCE IMAGES
Accept them, and discuss what is achievable.
WHY DISCUSS
Images frequently show garments that cannot be produced in the fabric chosen.
WHAT FITTINGS PROVIDE
Correction before completion.
WHEN TO HOLD THEM
At a stage where correction is still possible.
WHY THAT TIMING MATTERS
After finishing, correction is a remake.
WHAT TO ESTABLISH
How many fittings are included, and what additional ones cost.
WHAT TO DO ABOUT MEASUREMENTS THAT CHANGE
Re-measure before cutting, on garments ordered long in advance.
WHY
Bodies change, particularly before events.
