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Pharmacy and Medical Retail: Everything That Matters, Briefly Print

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The whole category in one page.

BUY ONLY FROM LICENSED SOURCES YOU HAVE VERIFIED, BECAUSE COUNTERFEIT MEDICINES ENTER THROUGH THE SUPPLY CHAIN

A price substantially below the market is a warning, not a bargain. Check registration and batch numbers on every delivery, and record the supplier, batch and expiry for everything you buy.

BATCH AND EXPIRY RECORDS AT ITEM LEVEL ARE WHAT MAKE A RECALL POSSIBLE

Ask now whether your records could tell you what you hold and who received which batch. If they cannot, you could not comply.

EXPIRED STOCK IS A TOTAL LOSS AND A SERIOUS INSPECTION FINDING

Arrange stock so the earliest expiry is used first, negotiate near-expiry returns before agreeing to stock a line, and measure write-offs as a proportion of purchases.

DECIDE THE COLD CHAIN DISCARD RULE BEFORE THE POWER FAILS

Products outside their temperature range look identical and do not work. Record refrigerator temperatures daily, because it is the only evidence they remained viable.

THE CONTROLLED SUBSTANCE REGISTER MUST BE CONTEMPORANEOUS, UNALTERED AND RECONCILED

Unexplained losses are treated as seriously as they sound, and a register reconstructed later is indefensible.

NEVER LET A PHARMACIST'S REGISTRATION BE USED WITHOUT GENUINE SUPERVISION

It endangers patients, it is a serious offence, and it ends two careers rather than one.

BUY SMALLER QUANTITIES MORE OFTEN, BECAUSE BULK DISCOUNTS ARE USUALLY SMALLER THAN THE CASH AND EXPIRY COST

DISCRETION AT THE COUNTER IS WHAT BRINGS PEOPLE BACK, AND GOSSIP TRAVELS THROUGH A NEIGHBOURHOOD FAST

AND COMPETE ON AVAILABILITY, CORRECTNESS AND ADVICE — NEVER ON PRICE AGAINST SELLERS WHO CARRY NONE OF YOUR OBLIGATIONS


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