Who works in the premises.
WHAT ROLES TYPICALLY EXIST
The superintendent or responsible pharmacist Other pharmacists Pharmacy technicians Counter and sales assistants Support staff
WHAT TO VERIFY FOR PROFESSIONAL STAFF
Registration, with the council Current practising status Identity and references
WHAT TO TRACK
Every professional registration and its renewal date.
WHAT SCOPE OF PRACTICE MEANS
What each role may do.
WHY IT MATTERS ACUTELY HERE
Dispensing and advising beyond permitted scope endangers patients and breaches regulation.
WHAT TO DEFINE CLEARLY
What counter staff may sell and say When the pharmacist must be involved What may not happen in the pharmacist's absence
WHAT TO ESTABLISH
What the business does when the pharmacist is not present.
WHY
Some activities may not lawfully continue.
WHAT TO PLAN FOR
Absence, leave and illness.
WHAT TO TRAIN
Product knowledge Recognising when to escalate Handling confidential information Cash and stock handling
WHY CONFIDENTIALITY
Pharmacies learn sensitive things about people who live nearby.
WHAT TO ESTABLISH
That nothing about a customer is discussed outside the premises.
WHAT DRIVES RETENTION
Correct and timely pay Respect Manageable workload Training
WHAT TO MONITOR
Dispensing errors Stock discrepancies Customer feedback
