The system behind the counter.
WHAT IT SHOULD DO
Record every sale Track stock by batch and expiry Flag expiring items Handle prescriptions, where applicable Support individual logins Produce reports
WHY BATCH TRACKING MATTERS MOST
Recalls and expiry management depend on it.
WHAT TO ESTABLISH
Whether the system actually tracks batches, or only quantities.
WHAT ELSE TO CHECK
Whether it works without connectivity Whether data can be exported What support exists Whether it handles your product range
WHY OFFLINE OPERATION MATTERS
A pharmacy that cannot record sales during an outage cannot trade properly.
WHAT TO TEST
The export, before committing.
WHAT INDIVIDUAL LOGINS PROVIDE
Attribution of every transaction.
WHY THAT MATTERS HERE
Controlled substance handling and dispensing must be attributable.
WHAT CONTROLS TO ENABLE
Authorisation for voids, discounts and refunds Review of those transactions Stock counts against recorded sales
WHAT TO RECONCILE
Sales recorded against cash and card receipts, every shift.
WHAT TO TRACK
Sales and margin by category Stock turnover by line Items approaching expiry Out-of-stock occurrences
WHY OUT-OF-STOCK OCCURRENCES
Each is a lost sale and a patient who went elsewhere.
WHAT TO SET
Reorder points on lines that must never run out.
