Building it correctly.
WHY IT MATTERS COMMERCIALLY
Defects cost twice: the original work and the correction.
WHAT DRIVES DEFECTS
Unclear specification Untrained workers Poor materials Rushing No inspection before covering
WHAT TO ESTABLISH
The standard, before work starts.
HOW
Specification, and examples where possible.
WHY EXAMPLES
They are unambiguous in a way descriptions are not.
WHAT TO INSPECT AT EACH STAGE
Setting out Foundations, before concrete Reinforcement, before pouring Services, before covering Waterproofing, before finishing Finishes, before handover
WHY BEFORE COVERING
It is the only opportunity.
WHAT TO RECORD
Photographs at each stage, dated.
WHY PHOTOGRAPHS
They evidence what was built, and they answer disputes years later.
WHAT TO DO ABOUT DEFECTIVE WORK
Correct it immediately.
WHY NOT LATER
It becomes more expensive as work proceeds.
WHAT TO NEVER DO
Cover defective work hoping it will not matter.
WHY
It emerges, and it destroys the relationship and your reputation.
WHAT TO TRAIN
Workers, on the standard expected.
WHAT TO PROVIDE
Correct tools and materials.
WHY
Poor tools produce poor work regardless of skill.
WHAT TO MEASURE
Defects found, by cause and trade.
WHAT TO DO WITH THAT
Address the recurring causes.
