The rules that apply.
WHAT COMMONLY APPLIES
Business registration Premises registration with the local authority Signage permits Fire safety Tax registration and filing Employer obligations Consumer protection requirements Product-specific regulation
WHAT CONSUMER PROTECTION BROADLY REQUIRES
Accurate description of goods Prices displayed clearly Goods fit for purpose Fair terms
WHAT TO DISPLAY
Prices, clearly, on everything.
WHY
It is required, and discrepancies at the till damage trust.
WHAT RETURNS OBLIGATIONS EXIST
Those imposed by law for faulty goods, alongside whatever policy you offer.
WHY THE DISTINCTION
Your policy cannot remove statutory rights.
WHAT TO PUBLISH
Your policy, clearly.
WHAT PRODUCTS ATTRACT ADDITIONAL REGULATION
Food and drink Medicines and supplements Cosmetics Alcohol Electrical goods
WHAT TO ESTABLISH
Whether what you sell requires registration or a licence.
WHAT TO VERIFY ABOUT STOCK
That regulated products carry required registration.
WHY
Selling unregistered regulated products attracts enforcement.
WHAT TO KEEP
Records of what came from where.
WHY
Traceability matters if a product problem arises.
WHAT TO CALENDAR
Permit renewals.
WHAT TO BE CAREFUL WITH
Demands from unidentified officials.
WHAT TO DO
Verify authority, and insist on official receipts.
