Money at the counter.
WHAT PAYMENT METHODS TO ACCEPT
Cash Cards Transfers Whatever your customers actually use
WHY OFFERING SEVERAL MATTERS
A customer who cannot pay does not buy.
WHAT TO ESTABLISH ABOUT TRANSFERS
How they are confirmed before goods leave.
WHY
False confirmation screenshots are a known and common fraud.
WHAT TO REQUIRE
Verification of receipt in your own account.
WHAT TO ESTABLISH ABOUT CARD TERMINALS
Charges Settlement timing What happens when the network fails
WHAT TO PLAN FOR
Terminal and network failure, with an alternative.
WHAT CASH HANDLING REQUIRES
A float, counted at the start Reconciliation at the end of each shift Regular removal of excess cash Secure storage
WHY REGULAR REMOVAL
It limits exposure to theft and robbery.
WHAT TO RECONCILE
Recorded sales against cash and card receipts.
WHAT DIFFERENCES INDICATE
Errors or losses.
WHAT TO DO ABOUT SMALL CONSISTENT SHORTAGES
Investigate, rather than absorbing.
WHAT TO ESTABLISH ABOUT COUNTERFEIT NOTES
How staff check, and what they do.
WHAT TO TRAIN
Checking, discreetly and consistently.
WHAT TO ESTABLISH FOR ROBBERY
That staff give up money without resistance.
WHY
Money is replaceable and people are not.
WHAT TO BANK
Regularly, varying the routine.
