Protecting the people you serve.
WHY IT MATTERS ACUTELY
Nonprofits frequently work with people who are vulnerable, and the power imbalance is substantial.
WHO MAY BE VULNERABLE
Children People with disabilities People in crisis or displacement People dependent on the assistance provided
WHY DEPENDENCE MATTERS
It makes refusal and complaint difficult.
WHAT TO ESTABLISH
A written policy A designated responsible person Training for everyone, including volunteers A reporting route accessible to beneficiaries Records
WHAT CONDUCT RULES TO SET
No private contact outside approved arrangements Two adults present where practical Clear rules about transport and home visits No relationships with beneficiaries No assistance conditioned on anything
WHY THAT LAST POINT
Conditioning assistance is exploitation, and it occurs.
WHAT CHECKS TO APPLY
Identity, references and background, proportionate to the role.
WHAT TO DO WHEN A CONCERN ARISES
Record it factually Report it immediately Follow the process Protect the person who raised it
WHAT TO NEVER DO
Investigate informally Dismiss it because of who is involved Prioritise the organisation's reputation
WHY THAT LAST POINT
It is how serious harm continues.
WHAT TO PROVIDE BENEFICIARIES
A way to complain that does not go through the person they are complaining about.
WHAT TO REVIEW
The policy, training and reports, regularly.
WHAT TO TAKE ADVICE ON
Any allegation.
