Building Quality Into Delivery Print

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Preventing rather than catching.

WHY PREVENTION BEATS INSPECTION

Inspection finds defects after the cost of making them.

WHAT INSPECTION STILL PROVIDES

A last line before the customer.

WHAT TO AIM FOR

Fewer defects reaching inspection over time.

WHAT BUILDING IT IN LOOKS LIKE

Clear standards before work starts Checks by the person doing the work Problems stopped at the point they occur Errors made difficult by design

WHY SELF-CHECKING MATTERS

It catches problems immediately, when correction is cheapest.

WHAT TO PROVIDE

A clear definition of what good looks like.

HOW

Examples, rather than descriptions.

WHY EXAMPLES

They are unambiguous.

WHAT TO ESTABLISH ABOUT STOPPING

That anyone may stop work when something is wrong.

WHY THAT AUTHORITY MATTERS

Continuing produces more defective work.

WHAT TO AVOID

Pressure to continue despite known problems Rewarding volume over correctness

WHY

It reliably produces defects.

WHAT TO DO AT HANDOVERS

Define what the receiving person should check.

WHY HANDOVERS SPECIFICALLY

They are where most defects originate and where responsibility blurs.

WHAT TO DOCUMENT

The check, and who does it.

WHAT TO MEASURE

Where defects are found.

WHAT FINDING THEM LATE INDICATES

Checks too far from where the work happens.


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