Knowledgebase

Certificate Errors After Changing Hosting Print

  • sslcertificateshttps, ssl, domain, dns, migration, nameservers, https, database, redirects
  • 0

A predictable consequence of a migration if a step is missed.

WHY IT HAPPENS

The certificate lived on the old server. The new server needs its own, and it cannot be issued until the domain resolves there.

THE SEQUENCE

  1. Point the domain at the new host's nameservers.
  2. Wait for propagation.
  3. Run AutoSSL on the new server.
  4. Enable Force HTTPS Redirect.
  5. Test.

DURING PROPAGATION

Some visitors reach the old server and some the new. If only one has a valid certificate, some visitors see warnings. This is temporary but looks alarming.

Minimise it by keeping the old hosting live and by lowering DNS TTL before the change.

IF AUTOSSL WILL NOT ISSUE

The domain has not propagated yet, or still points at the old host. Check with a DNS lookup rather than assuming.

AFTER THE CERTIFICATE ISSUES

Check mixed content, since the database may still hold http URLs from the old site. Check mail clients, which may need the mail certificate reissued.

A CHECKLIST ITEM

Add "run AutoSSL" to your post-migration checklist. It is the step most often forgotten.


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