The whole category in one page.
STABILITY MATTERS MORE THAN ADVERTISED SPEED
For almost all business work, a steady modest connection outperforms a fast erratic one. Measure latency, jitter and packet loss, not only speed.
VERIFY AVAILABILITY AT YOUR EXACT ADDRESS, AND ASK NEIGHBOURS WHAT THEY ACTUALLY RECEIVE
Coverage maps are optimistic. Neighbours are the most reliable source available, and the question that matters most is how quickly the provider returns after a fault.
REDUNDANCY MEANS A DIFFERENT TECHNOLOGY, PROVIDER AND PHYSICAL ROUTE
A second connection from the same provider over the same path is not redundancy. Alert on failover, or you discover it on the bill.
ESTABLISH ANY FAIR USE LIMIT IN WRITING BEFORE COMMITTING
Business consumption — backups, video, cloud systems — far exceeds domestic use, and unlimited services usually have an undisclosed ceiling.
DIAGNOSE BY NARROWING: EVERYONE OR ONE PERSON, WIRELESS OR WIRED, ALWAYS OR AT CERTAIN TIMES
Those three questions locate most faults before you contact anyone.
KEEP A LOG OF EVERY OUTAGE WITH TIMES AND DURATION
It is what turns a dismissed complaint into an escalation, and it is how you claim compensation the contract already provides.
PUT NETWORK EQUIPMENT ON BACKUP POWER, BECAUSE BRIEF POWER INTERRUPTIONS LOOK EXACTLY LIKE LINE FAULTS
CHANGE THE ROUTER'S DEFAULT PASSWORD AND KEEP ITS FIRMWARE CURRENT — ROUTERS ARE ATTACKED CONSTANTLY
AND TEST FAILOVER BY ACTUALLY DISCONNECTING THE PRIMARY, BECAUSE UNTESTED FAILOVER FAILS WHEN IT MATTERS
