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Communicating Progress on Long Projects Print

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Keeping attention over months.

WHAT THE DIFFICULTY IS

Interest declines while the work continues.

WHAT THAT PRODUCES

Stakeholders disengaging, then reappearing with objections.

WHAT TO DO

Report at a consistent cadence, however unremarkable.

WHAT TO INCLUDE

What is complete What is in progress What has changed since the plan What decisions are needed

WHY CHANGES FROM THE PLAN MATTER MOST

They are what stakeholders need to accept.

WHAT TO DO ABOUT SLIPPAGE

Report it when it becomes likely, not when it becomes certain.

WHY

Early warning permits response; late warning permits only blame.

WHAT TO AVOID

Reporting on track until the week of failure Percentage complete without meaning Detail nobody uses

WHY PERCENTAGES MISLEAD

The last portion takes disproportionate time.

WHAT TO REPORT INSTEAD

What is finished, in terms they recognise.

WHAT TO DO AT MILESTONES

Show something working.

WHY

Visible progress sustains support more than any report.

WHAT TO DO ABOUT SCOPE REQUESTS DURING

Record them, price them, and decide explicitly.

WHY EXPLICITLY

Accumulated informal additions are how projects fail.

WHAT TO DOCUMENT THROUGHOUT

Decisions and their reasoning.

WHY

They are questioned at the end.


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