Too much to read.
WHAT THE PROBLEM IS
More messages than attention available.
WHAT MAKES IT WORSE
Being copied unnecessarily Channels with no purpose Messages requiring no action
WHAT TO DO ABOUT BEING COPIED
Ask to be removed where you add nothing.
WHY ASK
People copy from caution, and they will stop.
WHAT TO ESTABLISH
Which channels you check, and how often.
WHAT TO TELL COLLEAGUES
How to reach you for something urgent.
WHY
It permits you to ignore the rest for periods.
WHAT TO DO ABOUT NOTIFICATIONS
Disable most.
WHY
Interruption costs more than the message is worth.
WHAT TO KEEP ENABLED
A small number that genuinely require immediate attention.
WHAT TO DO AS A WRITER TO REDUCE OTHERS' LOAD
Write shorter Copy fewer people Put the request in the first line Send one topic per message
WHY THAT HELPS EVERYONE
Overload is created by senders.
WHAT TO PROPOSE IN A TEAM
Norms about copying, channels and response times.
WHAT NORMS HELP
Not copying managers by default Using channels rather than direct messages Not expecting replies outside hours
WHAT TO MEASURE
Whether you can do concentrated work.
WHAT TO DO IF YOU CANNOT
Change the arrangement, deliberately.
WHAT TO ACCEPT
That you will not read everything.
