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Working With People Who Are Difficult Print

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Colleagues, not managers.

WHAT DIFFICULTIES ARISE

Dismissiveness Territorial behaviour about code or systems Unwillingness to share knowledge Public criticism Passive resistance to decisions

WHAT TO DO FIRST

Establish whether it is about you.

HOW

Observe how they treat others.

WHAT TO DO ABOUT DISMISSIVENESS

Continue contributing, with evidence.

WHY

It frequently reflects their situation rather than your work.

WHAT TO DO ABOUT TERRITORIAL BEHAVIOUR

Involve them early, rather than presenting finished work.

WHY

It addresses the underlying concern, which is usually exclusion.

WHAT TO DO ABOUT PUBLIC CRITICISM

Respond to the substance, not the tone.

WHY

It de-escalates, and it looks better.

WHAT TO DO AFTERWARDS

Raise the tone privately, once.

WHAT TO DOCUMENT

Anything that could become a formal matter.

WHAT TO AVOID

Responding in kind Complaining to colleagues rather than addressing it Allowing it to continue indefinitely

WHAT TO RAISE WITH A MANAGER

Behaviour affecting the work, with specifics.

WHAT TO ASK FOR

A specific change.

WHY SPECIFIC

Vague complaints produce no action.

WHAT TO RECOGNISE

That you will not change their character.

WHAT YOU CAN CHANGE

How you interact, and whether you stay.


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