Managing formal communication.
WHAT ARRIVES
Notices Assessments Requests for information Reminders Enforcement communications
WHERE IT ARRIVES
The registered address The address on file with each agency Email addresses provided at registration
WHY THAT MATTERS
Correspondence to an old address is still validly served in many cases.
WHAT TO ENSURE
That every agency has current details.
WHAT TO DO ON ANY ADDRESS CHANGE
Update every agency, not just the registry.
WHAT TO ESTABLISH INTERNALLY
Who receives and handles official correspondence.
WHY
Notices left unopened produce default outcomes.
WHAT TO DO ON RECEIPT
Record the date received Note any deadline Assign it
WHY THE DATE
Deadlines run from service, and evidence matters.
WHAT TO NEVER DO
Set it aside because it looks routine.
WHAT TO VERIFY
That the correspondence is genuine.
HOW
Contact through published details.
WHAT TO KEEP
Everything received, with envelopes where service is disputed.
WHAT TO RESPOND TO
Everything requiring a response, within the period.
WHAT TO DO IF YOU NEED MORE TIME
Request it in writing, before expiry.
WHAT TO TRACK
Open matters and their deadlines.
WHAT TO REVIEW
That list, weekly.
