Formal correspondence from an agency.
WHAT TO DO FIRST
Read it carefully, and note the deadline.
WHY THE DEADLINE FIRST
Missing it removes options.
WHAT TO ESTABLISH
What is alleged or required Under what authority What response is expected
WHAT TO DO SECOND
Verify it is genuine.
HOW
Contact the agency through its published details, not those on the notice.
WHY
Forged notices demanding payment are common.
WHAT TO DO THIRD
Establish the facts internally.
WHAT TO AVOID
Responding informally Ignoring it Admitting anything before understanding the position
WHAT TO ENGAGE
Professional advice, for anything with financial or licensing consequences.
WHAT TO PROVIDE
What was requested, accurately, on time.
WHAT TO KEEP
A copy of everything sent, with evidence of delivery.
WHY EVIDENCE OF DELIVERY
Disputes about whether a response was received are common.
WHAT TO DO IF YOU NEED MORE TIME
Request an extension, in writing, before the deadline.
WHY BEFORE
Requests after expiry are rarely granted.
WHAT TO DO IF THE NOTICE IS WRONG
Say so, with evidence, respectfully.
WHAT TO RECORD
Every communication, with dates.
WHAT TO FOLLOW UP
Any commitment you made.
