Practical navigation.
WHAT TO EXPECT
Interfaces that are inconsistent Sessions that expire Uploads with strict format requirements Occasional unavailability
WHAT TO DO BEFORE STARTING
Read the requirements fully Prepare every document in the required format Check file size and type limits
WHY PREPARATION MATTERS
Sessions expire, and starting again is common.
WHAT FORMATS ARE COMMONLY REQUIRED
Specific image dimensions for photographs Documents as scanned files within size limits
WHAT TO PREPARE
Correctly sized copies, in advance.
WHAT TO DO ABOUT SLOW PORTALS
Attempt at off-peak hours.
WHY
Load is frequently the cause.
WHAT TO RECORD AT EVERY STEP
Reference numbers Screenshots of confirmations Payment references
WHY SCREENSHOTS
Confirmation pages are frequently not emailed, and cannot be retrieved.
WHAT TO DO IF A SUBMISSION FAILS PARTWAY
Check whether it was recorded before resubmitting.
WHY
Duplicate submissions create their own problems.
WHAT TO DO ABOUT PAYMENT FAILURES
Check whether the payment was taken before retrying.
WHAT TO KEEP
Every reference, in one place.
WHAT TO AVOID
Relying on a portal being available on a deadline.
WHAT TO DO
Submit well before.
