When volume grows.
WHAT CHANGES WITH VOLUME
Manual handling stops being feasible.
WHAT TO BUILD
A defined process A log Templates Tooling to find data across systems
WHAT THE HARDEST PART IS
Finding all the data.
WHY
It sits in systems nobody listed.
WHAT TO DO ABOUT IT
Maintain the inventory, and map each system to how data is retrieved from it.
WHAT TO AUTOMATE
Search across systems Assembly of the response Deletion across systems
WHAT TO KEEP MANUAL
Verification Redaction Anything requiring judgement
WHY REDACTION SPECIFICALLY
It requires deciding what belongs to someone else.
WHAT TO PROVIDE CUSTOMERS
Self-service download and deletion, where practical.
WHY
It removes most requests entirely.
WHAT TO MEASURE
Volume Time to complete How much is manual
WHAT TO WATCH
Requests arriving faster than you can handle.
WHAT THAT INDICATES
Either a campaign, or a problem customers are reacting to.
WHAT TO DO
Establish which.
WHAT TO RECORD
Every request, its handling, and the outcome.
WHAT TO REVIEW
Whether deadlines are met.
