End of the relationship.
WHAT OBLIGATIONS ARISE
Returning or deleting data, per your agreement Retaining only what you must
WHAT TO ESTABLISH IN ADVANCE
What happens, and when.
WHAT TO STATE
How long data remains available When it is deleted What you retain, and why
WHAT YOU TYPICALLY MUST RETAIN
Financial records, for tax purposes.
WHAT THAT DOES NOT COVER
The content of their service.
WHAT TO PROVIDE
A straightforward export, before deletion.
WHY
It is their data, and withholding it damages you permanently.
HOW LONG TO ALLOW
A stated grace period, communicated clearly.
WHAT TO SEND
A reminder before deletion.
WHY
Accidental permanent loss generates disputes and reputational harm.
WHAT TO DELETE
Everything covered by the agreement, from every system.
WHAT PEOPLE MISS
Backups Logs Support tickets Analytics
WHAT TO DO ABOUT BACKUPS
Let them expire on the normal cycle, and say so.
WHAT TO CONFIRM
That deletion occurred.
WHAT TO RECORD
The date, and what was deleted.
WHY
You may be asked to demonstrate it.
WHAT TO BE CAREFUL WITH
Retaining data indefinitely in case they return.
WHY
It has no lawful basis once the purpose ends.
