Knowledgebase

Webhooks and Event Notifications Print

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Being told rather than asking.

WHAT A WEBHOOK IS

A request the service makes to an address you provide, when something happens.

WHAT IT REPLACES

Polling repeatedly to check for changes.

WHY THAT MATTERS

Polling wastes requests and adds delay.

WHAT THE RECEIVER MUST HANDLE

Verifying it genuinely came from the sender Responding quickly Duplicates Events arriving out of order Events arriving late

WHY VERIFICATION IS ESSENTIAL

The address is public, and anyone can send to it.

HOW IT IS USUALLY DONE

A signature over the body, using a shared secret.

WHAT TO CHECK

That the signature matches, computed over the raw body.

WHY THE RAW BODY

Parsing and re-serialising changes the bytes and breaks the signature.

WHAT TO DO ON RECEIPT

Acknowledge immediately, and process afterwards.

WHY

Senders time out, and a slow handler causes retries.

WHAT TO RETURN

A success status, quickly.

WHAT TO DO ABOUT DUPLICATES

Record event identifiers and ignore repeats.

WHY DUPLICATES ARE CERTAIN

Senders retry when unsure, which is correct behaviour.

WHAT TO DO ABOUT ORDERING

Never assume it; use the event's own timestamp or sequence.

WHAT TO LOG

Every event received, with its identifier.


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