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Recovering a Server You Cannot Access Print

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When SSH will not connect.

WHAT TO ESTABLISH FIRST

Whether the machine is running at all.

HOW

Whether it responds to anything, and what the provider's panel shows.

WHAT THE COMMON CAUSES ARE

A firewall rule blocking you SSH service stopped or misconfigured The disk full, preventing login An address change Brute-force protection blocking your address The machine not booted

WHAT TO CHECK FIRST

Whether you are blocked, by trying from a different network.

WHY THAT IS QUICKEST

It is the commonest cause and takes seconds to test.

WHAT CONSOLE ACCESS PROVIDES

A session that does not depend on the network or SSH.

WHERE IT IS FOUND

The provider's control panel.

WHY IT IS THE MOST IMPORTANT THING TO KNOW EXISTS

It is the difference between a fix and a rebuild.

WHAT TO DO ON THE CONSOLE

Check whether the machine booted Check disk space Check whether SSH is running Check firewall rules

WHAT RESCUE MODE PROVIDES

Booting a separate environment with your disk attached.

WHEN THAT IS NEEDED

The system will not boot, or the file system needs repair.

WHAT TO DO THERE

Mount the disk, correct the fault, unmount cleanly.

WHAT TO ARRANGE IN ADVANCE

Knowing how to reach the console, before you need it.


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