Adoption that works.
WHY IT MATTERS
A service nobody knows how to use produces workarounds, shadow tools and errors.
WHAT TO COVER
What the service is for How to do the tasks they actually do What not to do Where things are stored How to share safely
THE SHARING POINT
Most cloud data exposure is accidental sharing.
Cover it explicitly.
HOW TO TRAIN
Briefly, on real tasks, with someone to ask afterwards.
WHAT NOT TO DO
Send documentation and assume adoption Train once at launch and never again
WHAT TO PROVIDE
A short written guide for common tasks A named person to ask
WHAT TO REVISIT
When the service changes, which it will.
WHAT TO WATCH FOR
People continuing to use the old method Files appearing in personal accounts Workarounds
THOSE ARE SIGNALS
Either the training or the tool is inadequate.
WHAT TO ASK PEOPLE
What they find difficult.
