Assigning responsibility.
WHAT NEEDS AN OWNER
Every service.
WHAT THE OWNER DOES
Manages accounts and permissions Reviews cost Handles renewals Reads provider notices Maintains the export or backup arrangement
WHY ONE PERSON PER SERVICE
Shared responsibility becomes nobody's.
WHAT TO AVOID
One person owning everything with no deputy Ownership held by someone who left Ownership held by an external party
THAT LAST ONE
A consultant or agency holding your cloud accounts is the same problem as one holding your domain.
WHAT TO ENSURE
At least two administrators on every business-critical service.
WHAT TO RECORD
Who owns what, and how each is recovered.
WHAT TO REVIEW
Ownership, when anyone leaves or changes role.
WHAT TO ESTABLISH
What the owner may commit to without asking.
Spending limits, particularly.
WHAT TO CHECK
That the deputy can actually access it.
