Calls, messaging and meetings.
WHAT THEY PROVIDE
Voice calling Video meetings Team messaging Sometimes a business phone number
WHAT MATTERS TECHNICALLY
Consistent connection quality, more than raw speed Adequate upload capacity
WHAT DEGRADES THEM
Congestion Jitter and packet loss Wireless problems
WHAT TO DO
Wired connections where fixed Prioritise real-time traffic, where your router supports it Schedule backups and transfers outside calling hours
WHAT TO ESTABLISH BEFORE ADOPTING
How many simultaneous calls you need Whether your connection supports that What happens during an outage
THE OUTAGE QUESTION
If calls depend on the connection, an outage removes your phones.
Keep a mobile fallback.
WHAT TO CONFIGURE
Who can access recordings, where they exist Retention of messages and recordings
WHAT TO CONSIDER
Whether recording calls carries obligations. Take advice.
WHAT TO TEST
Quality at the busiest time of day.
