Before adopting.
THE PROBLEM
What problem does this solve? What do we do now instead?
THE FIT
Does it do what we need, tested with our own data? Does it work acceptably on our connection? Have the people who will use it tried it?
THE COST
What does it cost at our scale, annually, in our currency? What drives the cost upward? Are there spending controls?
THE DATA
What data goes into it? Where is it stored? Can we export everything, in a usable format? What happens to it if we leave?
THE SECURITY
Individual accounts and a second authentication step? What do they secure, and what remains ours? What is their breach notification process?
THE COMMITMENT
What term, and what notice? What is their outage history?
THE OWNERSHIP
Registered to the business, on a business address, with two administrators?
THE DECISION
Recorded, with the reasoning.
