Reducing dependence.
WHAT RESILIENCE MEANS HERE
Continuing to operate when something fails.
WHAT CAN FAIL
The provider Your connection Your account access A specific service
WHAT REDUCES THE IMPACT
Your own copy of important data A fallback connection Offline access to essentials Not depending on one service for everything
WHAT MOST SMALL BUSINESSES SHOULD DO
Keep their own backups Arrange a fallback connection Know what they would do for a day without each service
WHAT IS USUALLY NOT WARRANTED
Running across several providers Complex failover arrangements
WHY
Complexity causes more outages than it prevents, at small scale.
WHAT TO TEST
Working for a period without each critical service.
WHAT THAT REVEALS
Dependencies you did not know you had.
WHAT TO DOCUMENT
What you would do, for each.
WHAT TO REVIEW
Annually.
