Before committing.
ABOUT THE SERVICE
What exactly is included What is extra What the limits are
ABOUT DATA
Where it is stored Whether it is copied elsewhere How I export everything What format the export is in
THAT LAST ONE
An export you cannot use is not an export.
ABOUT AVAILABILITY
What commitment is given What remedy applies if it is missed What their outage history is
ABOUT SECURITY
What they secure and what remains mine What their breach notification process is Whether they support individual accounts and a second authentication step
ABOUT ENDING
What notice is required What happens to my data How long it is retained after cancellation
ABOUT COST
What drives it What happens if usage rises sharply Whether there is a spending limit
ABOUT SUPPORT
Hours, channels, and response commitments
WHAT TO GET
The answers in writing.
