The summary.
DOCUMENTS CIRCULATED AS ATTACHMENTS PRODUCE VERSIONS NOBODY CAN RECONCILE
Share links, hold the authoritative copy in one place, and keep metadata minimal — extensive metadata is not completed and becomes unreliable.
Keeping everything indefinitely creates cost and exposure; define retention and actually destroy.
DECISIONS LOST IN MESSAGE HISTORY ARE EFFECTIVELY LOST
Establish what belongs in chat and what belongs in documents or systems, and record decisions and commitments elsewhere.
Disabled notifications mean urgent messages are missed, so keep volume tolerable.
AUTOMATING A BAD PROCESS PRODUCES A FAST BAD PROCESS
Simplify first, eliminate approvals nobody examines, and always define what happens when an approver is absent — otherwise one person's leave halts the business.
WITHOUT AGREED DEFINITIONS, SELF-SERVICE REPORTING PRODUCES CONFLICTING ANSWERS
Certify measures, name owners, and show when data was refreshed. Retire reports nobody uses.
LOW-CODE APPLICATIONS BECOME BUSINESS-CRITICAL WITHOUT ANYONE DECIDING THAT
Register them, assign owners, and review what has outgrown its intended scope.
COMPLIANCE DISCONNECTED FROM OPERATION IS PERFORMED ANNUALLY AND IS FICTIONAL
Build controls that produce their own evidence as a by-product of the work.
