Working together.
WHAT THEY PROVIDE
Messaging, by team and topic File sharing Meetings and calls Shared editing Searchable history
WHY SEARCHABLE HISTORY MATTERS
Decisions made in conversation become findable.
WHAT TO ESTABLISH
What belongs in chat, and what belongs in documents or systems.
WHY
Important decisions lost in message history are effectively lost.
WHAT TO RECORD ELSEWHERE
Decisions, commitments and agreed actions.
WHAT CHANNELS SHOULD BE ORGANISED BY
Purpose, with a stated topic.
WHAT TO AVOID
Channels proliferating without purpose Everything in direct messages Notification volumes people disable
WHY THAT LAST POINT
Disabled notifications mean urgent messages are missed.
WHAT TO ESTABLISH ABOUT EXPECTATIONS
Response times What is urgent Whether messages outside working hours require response
WHY THAT MATTERS
Ambiguity produces either anxiety or missed urgency.
WHAT DATA CONSIDERATIONS APPLY
Company information held in a third-party system Retention and export Access when someone leaves
WHAT TO ESTABLISH LOCALLY
Data consumption, since video meetings are costly on mobile connections.
WHAT TO PROVIDE
Guidance on audio-only participation.
