Systems for clinical settings.
WHAT THEY MANAGE
Patient records Appointments Clinical notes Prescriptions Billing and insurance Laboratory and imaging results
WHY THEY DEMAND PARTICULAR CARE
Health data is sensitive, and errors affect care.
WHAT ACCESS CONTROL MUST ENFORCE
Access only to those with a clinical reason Logging of every access Restriction of sensitive records
WHY LOGGING MATTERS ESPECIALLY
Inappropriate access to records is a real and recurring problem.
WHAT RECORD INTEGRITY REQUIRES
Entries attributable to an individual Amendments recorded as amendments Original entries preserved
WHY
Clinical records are legal documents.
WHAT TO NEVER PERMIT
Deletion or silent editing of clinical entries.
WHAT PRESCRIBING SUPPORT SHOULD PROVIDE
Checking against allergies and interactions Clear dosage Legible output
WHAT APPOINTMENT SYSTEMS MUST HANDLE
Scheduling and rescheduling Reminders Non-attendance
WHAT BILLING MUST SUPPORT
Direct payment Insurance and scheme claims, in the formats required
WHAT TO ESTABLISH
Retention obligations for clinical records, which are long.
WHAT TO PLAN
Operation during outages, since care cannot stop.
WHAT REGULATION APPLIES
Health data protection and professional record-keeping requirements. Take advice.
