Systems for work performed off site.
WHAT THEY COORDINATE
Jobs and their scheduling Technician assignment Parts required Travel Completion records Invoicing
WHAT SCHEDULING MUST CONSIDER
Skills required Location and travel time Parts availability Commitments already made
WHAT MOBILE ACCESS MUST PROVIDE
Job detail Customer history Ability to record work Capture of signatures and photographs Operation without connectivity
WHY OFFLINE OPERATION MATTERS MOST
Sites frequently have poor coverage.
WHAT TO SYNCHRONISE
When connectivity returns, without losing entries.
WHAT PHOTOGRAPHS PROVIDE
Evidence of condition before and after.
WHY THAT MATTERS
It resolves disputes about damage and work performed.
WHAT PARTS MANAGEMENT REQUIRES
Stock held on vehicles, tracked Replenishment Consumption recorded against jobs
WHY VEHICLE STOCK IS FREQUENTLY UNTRACKED
It is inconvenient, and the loss is invisible.
WHAT TO MEASURE
First-visit completion rate Travel time as a proportion Jobs per technician per day
WHY FIRST-VISIT COMPLETION MATTERS MOST
Return visits double the cost and frustrate customers.
WHAT CAUSES RETURN VISITS
Wrong parts, insufficient information, or inadequate diagnosis.
WHAT TO ADDRESS
Whichever the data shows.
