The whole category in one page.
THE SHARED RECORD IS THE WHOLE POINT
Without one, departments hold conflicting versions and spend their time reconciling rather than deciding. Everything else follows from that.
THE LICENCE IS A MINORITY OF THE COST
Implementation costs a multiple of it, internal staff time is never counted, and foreign-currency pricing rises without any change in usage. Model five years at your expected size.
HEAVY CUSTOMISATION IS THE TRAP THAT FREEZES SYSTEMS ON OLD VERSIONS
Ask of every request: why can we not work the way the software expects? Customise only what genuinely differentiates you.
PARTIAL ADOPTION IS WORSE THAN NO SYSTEM
The old process is gone and the new one is not trusted. Spreadsheets running alongside are the symptom, and they mean the system does not support something people need.
MOST FAILURES ARE IMPLEMENTATION FAILURES, NOT PRODUCT FAILURES
Which is why the partner matters more than the product, why leadership absence is decisive, and why testing must never be compressed to meet a date.
DIRTY DATA DESTROYS TRUST IMMEDIATELY AND PERMANENTLY
Clean before migrating, reconcile financial totals exactly, and never go live with unexplained differences.
