Assessing value.
WHAT TO ESTABLISH BEFORE IMPLEMENTATION
The measures that will demonstrate value.
WHY BEFORE
Baselines cannot be captured afterwards.
WHAT TO MEASURE
Time taken for key processes Error rates Time to close a period Days to collect receivables Stock accuracy Cost of the function
WHY PROCESS TIMES SPECIFICALLY
They are the clearest evidence of whether work became easier.
WHAT TO MEASURE ABOUT ADOPTION
Proportion of transactions entered in the system Timeliness of entry Users actively using it Reports being used
WHAT LOW ADOPTION INDICATES
That benefits will not materialise, whatever the system does.
WHAT TO REVIEW AFTER SIX MONTHS
Whether the measures moved What was deferred and whether it is still needed What problems persist What the actual cost has been
WHAT TO BE HONEST ABOUT
Benefits that did not materialise.
WHY
It informs the next decision, and prevents repeating the error.
WHAT TO AVOID
Measures nobody acts on Claiming benefits without evidence
WHAT TO DO WITH THE FINDINGS
Decide what to improve, and act.
